All Systems Operational
Uptime over the past 90 days. View historical uptime.
Email Operational
Inbound ? Operational
Outbound ? Operational
Telephony & SMS Operational
Inbound ? Operational
Outbound ? Operational
WebRTC ? Operational
SMS Operational
Other Channels Operational
Facebook Messenger & Instagram Operational
WhatsApp Operational
Chat & Dixa Messenger Operational
Agent Interface Operational
90 days ago
100.0 % uptime
Today
Agent Interface ? Operational
Analytics Operational
Search ? Operational
Conversation Offers (WSS connection) ? Operational
Knowledge Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
Custom Cards ? Operational
Dixa API, Exports API and Integrations API Operational
Webhooks Operational
Knowledge Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Phone service from Third party provider Oct 3, 2024 20:00-20:30 CEST
On October 3rd between 22:00 and 22:30 CEST (UTC 20-20:30 hs) one of our main phone providers will be performing maintenance on their platform.

During this maintenance window, they will be updating their core systems, which
may result in a brief disruption to our services too.

We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.
Posted on Sep 25, 2024 - 17:21 CEST
Past Incidents
Oct 1, 2024

No incidents reported today.

Sep 30, 2024

No incidents reported.

Sep 29, 2024
Maintenance - Automation services
Completed - The scheduled maintenance has been completed.
Sep 29, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 22:00 CEST
Scheduled - On September 29th between 22:00 and 23:00 CEST (UTC 20-22 pm), we will be performing maintenance on the Dixa platform.

During the maintenance, automations will not be triggered and automation flows cannot be altered or listed. The automations will run again after the maintenance is complete, so no data loss is expected.

We will notify when the maintenance has been completed. Please do not hesitate to reach out to friends@dixa.com with any questions.
Sep 25, 17:15 CEST
Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024
Degraded performance
Resolved - All known issues to this incident have been resolved. We thank you for your patience and cooperation.

Post mortem about this incident will be posted within 5 business days.
Sep 26, 12:33 CEST
Monitoring - We continue to see improvements after the latest fix.

If you still have unexpected behaviour, please reload the interface.
And if any anomaly persists, reach out to friends@dixa.com
Sep 26, 12:21 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 26, 12:16 CEST
Investigating - We have received reports of instability in the platform, only affecting a subset of customers.
We are investigating the issue. Updates will follow
Sep 26, 11:51 CEST
Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

Sep 21, 2024
Degraded performance - telephony
Postmortem - Read details
Sep 26, 12:09 CEST
Resolved - We haven't seen new reports of telephony problems related to our upstream provider and are confident the problem is resolved for now.

We're still actively working on expediting the implementation of a fix, so we can prevent this issue from causing further problems.

A postmortem will be shared within 5 business days.
Sep 21, 12:46 CEST
Update - Telephony should be fully operational again for all Dixa customers. We will continue to actively monitor for now.

If you continue to experience issues with phone calls, please reach out to friends@dixa.com via email, or via the chat inside your Dixa account and let us know.
Sep 21, 12:15 CEST
Update - We're seeing improvements across customers and are monitoring the situation actively.

We're also attempting to expedite implementation of a solution that can potentially prevent this issue from occurring again the next day(s) in case our upstream provider has issues again.

Next update in half an hour, or earlier if there is more information to share.
Sep 21, 12:00 CEST
Monitoring - We're still working with our upstream provider to resolve the issue.

Meanwhile, we're seeing improvements across customers and are monitoring the situation actively.

We're also attempting to expedite implementation of a solution that can potentially prevent this issue from occurring again the next day(s) in case our upstream provider has issues again.

Next update in half an hour, or earlier if there is more information to share.
Sep 21, 11:50 CEST
Identified - We've identified the issue as being caused by an upstream provider. We're in contact with them to resolve the issue as soon as possible.

Next update 12pm CEST or as soon as there is more information to share, whichever comes first.
Sep 21, 11:06 CEST
Investigating - We're receiving reports again about failing phone calls. We're investigating.

Next update 11.15 am CEST
Sep 21, 11:00 CEST
Sep 20, 2024
Degraded performance on telephony
Postmortem - Read details
Sep 26, 12:02 CEST
Resolved - Problems with telephony have been resolved.

Additionally, we've identified a measure we can take to potentially prevent this issue from occurring again in the future, and we will implement this as soon as possible.

If you continue to encounter issues, please reach out to Dixa Support by sending an email to friends@dixa.com, or via live chat inside Dixa's agent interface.

We sincerely apologize for the inconvenience this incident has caused. Postmortem for this incident will be posted within 5 business days.
Sep 20, 14:39 CEST
Monitoring - Our upstream provider has implemented a fix, and we see stability improvement on the Dixa side. We will continue to monitor telephony services.

Next update at 2.45pm CEST.
Sep 20, 14:20 CEST
Update - We continue to work with our provider, but there isn't any update to share at this time.

We'll update you as soon as we know more, or at 2.45pm, whichever comes first.
Sep 20, 14:16 CEST
Update - We continue to work with our provider, but there isn't any update to share at this time.

We'll update you as soon as we know more, or at 2.15pm, whichever comes first.
Sep 20, 13:46 CEST
Update - We're still working on resolving this issue with our upstream provider.

Our apologies for the inconvenience.

Next update 1.45pm CEST, or as soon as we have more information to share.
Sep 20, 13:30 CEST
Update - The issues originate from an upstream provider providing telephony related services to Dixa.

We're currently in contact with said upstream provider to resolve these issues as quickly as possible.

Next update 1.30pm CEST, or sooner when there is more information to share.
Sep 20, 13:00 CEST
Identified - The issue has been identified as potentially being caused by an upstream provider. We're currently working on a solution and we'll update you when we know more.

Next update 1pm CEST, or earlier if there is more information to share.
Sep 20, 12:45 CEST
Investigating - We've received reports that there may be problems with in- and outbound calls similar to yesterday.

We're investigating the matter.

Next update 12.45 pm CEST
Sep 20, 12:32 CEST
Sep 19, 2024
Degraded performance
Postmortem - Read details
Sep 26, 11:41 CEST
Resolved - No more issues have been reported and the incident have been resolved. We thank you for your patience and cooperation.

Post mortem about this incident will be posted within 5 business days.
Sep 19, 13:37 CEST
Monitoring - The issue has been identified and we don't see any more errors. We are monitoring closely and will update you on the progress.
Sep 19, 12:52 CEST
Update - We've had reports on phone calls not coming through to Dixa or going out when making outbound calls. We are investigating the matter.

Next update at 13:00 CEST
Sep 19, 12:32 CEST
Investigating - We have received reports of instability in the platform. We are investigating the issue. Updates will follow
Sep 19, 12:28 CEST
Sep 18, 2024

No incidents reported.

Sep 17, 2024

No incidents reported.

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